At Equine Worlds, we understand that receiving your equestrian gear promptly and in perfect condition is as important to you as it is to us. Whether you’re gearing up for a competition, a training session, or a peaceful trail ride, we ensure that our delivery process is as reliable and efficient as the tack we provide. Hereās everything you need to know about how we get your orders to you.
Order Processing
Once you place an order with us, our dedicated team springs into action. We process all orders within 1-2 business days. This includes verifying your order details, preparing your items with care, and coordinating with our shipping partners to dispatch your package swiftly. We know that time is of the essence in the equestrian world, and we strive to make sure youāre never left waiting.
Shipping Options
We offer two convenient shipping methods to cater to your needs, ensuring that you receive your products no matter where you are in the world (excluding Asia and some remote areas due to logistical constraints).
- Standard Shipping: For a flat fee of $12.95, we ship via trusted carriers like DHL or FedEx. This option is ideal if you need your gear sooner. Your order will typically arrive within 10-15 business days after shipment. Itās a reliable choice for riders who are planning ahead but donāt want to wait too long.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This economical option delivers your order within 15-25 business days after shipment. Itās perfect for those who are stocking up on essentials or making a larger purchase and want to save on delivery costs.
Both options are designed with your convenience in mind, providing tracking information so you can monitor your packageās journey from our warehouse to your doorstep.
International Delivery
As a global provider of premium equestrian tack, we ship worldwide to riders in over 100 countries. However, please note that we are unable to deliver to Asia and a few remote regions due to customs regulations and shipping limitations. Our base in Jacksonville, US, allows us to leverage efficient logistics networks, ensuring that your order reaches you safely and on time, whether youāre in Europe, Australia, or the Americas.
After Delivery: Returns and Support
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a hassle-free return policy. You can return items within 15 days of receipt for a full refund or exchange. Simply contact our customer care team at [email protected], and weāll guide you through the process. We want you to feel confident in every purchase, knowing that we stand behind our products.
Pro Tip: To avoid delays, please ensure your shipping address is accurate and complete at checkout. For updates on your order, check your email for tracking details or reach out to our support teamāweāre always here to help!
Why Trust Equine Worlds with Your Delivery?
Just like our products, our delivery service is built on a foundation of reliability, safety, and care. We partner with top-tier carriers like DHL, FedEx, and EMS to ensure your tack arrives in pristine condition. Our team personally oversees each shipment, reflecting our commitment to the equestrian community. Whether youāre a professional trainer needing gear for a clinic or a horse owner preparing for a ride, we deliver with the same passion that you bring to the saddle.
Thank you for choosing Equine Worlds. Weāre honored to be part of your journey and look forward to serving you with the excellence you and your horse deserve.