Welcome to Equine Worlds, your trusted partner in premium equestrian equipment. We’ve compiled answers to the most common questions about our products, services, and policies to help you have the best possible shopping experience.

Product Information

What types of equestrian products do you offer?
We specialize in high-quality English riding equipment including Ankle Boots, Bareback Pads, Bell Boots, Bridles, English Saddles, Tack Bags, Girths, Halters, and more. Our collection focuses on both performance and protection gear for horse and rider.
Are your products suitable for competitive riding?
Absolutely. Our products are designed to meet the demands of both training and competition environments. We offer professional-grade equipment that combines functionality, durability, and style for serious equestrians.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and expedite future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if your order hasn’t yet been processed.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions.

Shipping & Delivery

Where do you ship?
We ship worldwide to over 100 countries, excluding Asia and some remote regions due to logistical constraints and customs regulations.
What are your shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment
How long does order processing take?
We process all orders within 1-2 business days before shipment. This includes order verification and careful preparation of your items.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in original condition for a full refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Product Care

How should I care for my leather tack?
We recommend regular cleaning with quality leather care products to maintain the appearance and longevity of your leather equipment. Store in a cool, dry place away from direct sunlight.
How do I determine the right size for horse boots?
Please refer to our sizing charts available on product pages. Measure your horse according to our guidelines for the perfect fit. If you need assistance, our customer service team can help.

Need further assistance?
Our customer care team is here to help!
Email: [email protected]
Website: www.equineworlds.com