Privacy Policy

At Equine Worlds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, www.equineworlds.com, or make a purchase from us. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, shipping address, payment information (e.g., Visa, MasterCard, JCB, or PayPal details), and phone number.
• Automatically Collected Data: We use cookies and similar technologies to collect information about your device, IP address, browser type, browsing behavior on our site (e.g., pages visited, products viewed), and referral sources.
• Communication Data: If you contact our customer care team (e.g., via email at [email protected]), we may retain copies of your communications.

2. How We Use Your Information

We use your data to provide and improve our services, ensuring a seamless and personalized experience:

• To process your orders, manage payments, and deliver products (e.g., English Saddles, Bell Boots, or Leather Bridles).
• To communicate with you about orders, updates, promotions, and equestrian-related content tailored to your interests.
• To enhance website functionality, analyze trends, and optimize our product offerings for the global equestrian community.
• To prevent fraud and ensure compliance with legal obligations.

3. Sharing and Disclosure of Data

We value your trust and only share your information under specific circumstances:

• Service Providers: We may share data with trusted third parties (e.g., payment processors like PayPal, shipping carriers) to facilitate orders and deliveries worldwide (excluding Asia and certain remote regions).
• Legal Requirements: We disclose information if required by law, such as to comply with a subpoena or regulatory request.
• Business Transfers: In the event of a merger or acquisition, customer data may be transferred to the new entity, always under the terms of this policy.
• We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data’s security is paramount. We implement robust measures to protect it:

• All transactions are encrypted using industry-standard SSL technology, ensuring that payment details are secure during transmission.
• We store data on secure servers and retain it only as long as necessary for operational or legal purposes (e.g., order processing, warranty claims).
• While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to safeguard your data.

5. Your Rights

Depending on your location (e.g., under GDPR for European customers), you have rights regarding your data:

• Access and Correction: You can request access to or correction of your personal information.
• Deletion: You may ask us to delete your data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Cookies help us remember your preferences, analyze site traffic, and personalize content (e.g., showing relevant products like Horse Boots or English Bits).
• You can manage cookie settings through your browser preferences. Note that disabling cookies may limit certain website features.
• We may use third-party analytics services (e.g., Google Analytics) to improve our site, but these services do not identify individual users.

7. International Data Transfers

As a global retailer, we may transfer and process data outside your country of residence (e.g., to our US-based servers). We ensure such transfers comply with applicable laws (e.g., GDPR safeguards) to protect your information.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The revised version will be posted on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our dedicated team:

Thank you for trusting Equine Worlds with your equestrian needs. We are honored to serve you with premium gear and a secure shopping experience.