At Equine Worlds, we are dedicated to equipping discerning riders and horse enthusiasts with the finest quality gear. Our commitment to excellence extends from our products to every aspect of your shopping experience, including shipping and returns. We understand the importance of receiving your order promptly and with the confidence that your satisfaction is guaranteed.
Shipping Information
We are proud to ship our premium equestrian products globally (excluding Asia and a few remote regions).
Order Processing
Please allow 1-2 business days for us to carefully process and prepare your order for shipment.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery Time: 10-15 business days after shipment.
- Cost: $12.95
- Free Shipping: Available on orders over $50, shipped via EMS.
- Delivery Time: 15-25 business days after shipment.
Returns & Exchanges Policy
Your complete satisfaction is our priority. If you are not entirely happy with your purchase, our straightforward policy is designed to make things right.
Our Policy
You may return or exchange most new, unused items in their original packaging within 15 days of the delivery date for a full refund or exchange.
Please Note: Due to strict hygiene and safety standards, the following items are considered final sale and cannot be returned or exchanged unless they are faulty:
- Ear Bonnets
- Any personalized or custom-made tack items
The customer is responsible for return shipping costs, unless the item is faulty or we made an error in your order.
How to Initiate a Return or Exchange
To ensure a smooth and efficient process, please follow these steps:
- Contact Us: Within 15 days of receiving your order, email our customer care team at [email protected]. Use the template below to provide all necessary information.
- Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Returns cannot be accepted without an RMA number.
- Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation and clearly write the RMA number on the outside of the box. Ship it to the address we provide. We highly recommend using a tracked and insured shipping service for your protection.
- Inspection and Processing: Once received, our team will inspect the item(s). Upon approval, your refund or exchange will be processed within 3-5 business days.
Return & Exchange Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Equine Worlds Customer Care Team,
I would like to request a return/exchange for my recent order.
- Order Number: [Your Order Number]
- Order Date: [Date Order Was Placed]
- Product Name(s): [e.g., Leather Bridle, Size M]
- Reason for Return/Exchange: [Please provide a brief explanation]
I have read and understand the Returns & Exchanges policy on your website.
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]
Refunds
Timing: After we receive and inspect your return, please allow 3-5 business days for us to process your refund. The timing for the refund to appear in your account depends on your payment method:
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Method: Refunds will be issued to the original payment method used for the purchase. Please note that original shipping fees are non-refundable.
Exchanges
To exchange an item for a different size or color, please follow the standard return process outlined above. Once we receive the original item, we will ship the new item to you. Standard shipping charges will apply for the new shipment.
Damaged or Faulty Items
If your item arrives damaged or is faulty, please contact us immediately at [email protected]. We will apologize for the inconvenience and arrange for a replacement or refund, including covering the return shipping costs.
Contact Us
For any questions regarding shipping, returns, or exchanges, please don’t hesitate to contact our dedicated customer care team. We’re here to ensure your experience with Equine Worlds is exceptional.
Email: [email protected]
Address: 4970 Spring Street, Jacksonville, US 62650